Frequently Asked Questions

Ordering & Shipping

• How long will my order take to ship?

  • Great question! Since we're a church first and foremost, our team balances store orders with hands-on ministry and community outreach. We aim to ship orders within 1-2 weeks, but during busy ministry seasons, it may take a bit longer. If it's been a month and you haven't received your order, send us an email at contact@biltmorechurch.com and we'll track it down for you. We appreciate your grace and support!




• Do you ship internationally?

  • At this time, we only ship within the United States. We'd love to serve our international friends in the future, but for now, our shipping is limited to domestic orders. Thanks for understanding!




• Can I cancel my order?

  • If you placed an order by mistake or need to cancel your order, send us an email at contact@biltmorechurch.com and we'll do our best to cancel your order before it's processed.

Returns & Exchanges

• What is the return policy?

  • Unless we sent you the wrong order. All sales are final!

Payments & Security

• Do proceeds support church ministry?

  • Sales from our store primarily cover the cost of merchandise production and fulfillment. We keep prices accessible while maintaining quality products that help you represent and share what God is doing through our church.

Order Problems

• What if I entered the wrong shipping address or have a problem with my order?

  • We're so sorry if something's not right! Please email us at contact@biltmorechurch.com and we'll work with you to make it right as quickly as possible.